What we look at

  • Customer service: repeated questions, ticket routing, response times
  • Back office: data entry, invoicing, document handling, reporting
  • People and scheduling: onboarding, shifts, internal requests
  • Operations and logistics: orders, stock, supplier communication

What you get

  • Process map of how the work is done today, with the hours each step takes.
  • Ranked opportunities: each one scored by time saved, cost and risk.
  • Data classification: what may go to a cloud service and what must stay in-house.
  • Target architecture: which approach fits each case (simple automation, cloud agent or on-premise AI).
  • Roadmap with costs, timeline and quick wins for the first 90 days.
  • Security note for your IT manager: access, data flows and risks of each proposal.

How it works

Interviews with team leads, observation of real work, and a review of your tools and data flows. Usually 2–6 weeks, for a fixed price.

The roadmap is yours. You can implement it with us, with your own team or with another provider.

An honest note

Sometimes the right answer is not AI: a better form, a simple integration or a clearer process. If that is the case, we will say so.